what is normal,

The Expected? The Mundane?
The Status Quo? Average? Predictable?

No matter how you choose to describe it, the definition…invariably… varies. Whatever your view of normalcy, two things are certain: 


It has its place; it gives ‘reasonable’ people and society a standard to conform to.


When your business needs breakthrough, high-level advertising and marketing ideas to propel it to the next level, or separate it from its pack of competitors, ‘normal’ is the LAST thing you need.

In fact, it’s precisely when you need US.

We’re in the business of differentiation. So, to do it well, we generally strive to be anything BUT normal. Creating game-changing, business-building ideas is our sweet spot. It’s what we do, and where we thrive. In fact, a great creative product (a great idea) is STILL the single best way to gain an ‘unfair advantage’ over even your largest competitors, and move your business forward. It can level the playing field (or a competitor) for scrappy, new brands who have the will to disrupt ‘business as usual’ and create the kind of stir that simply can’t be ignored.

why the change?

Fair question. The short answer is, we’ve evolved. The more complete answer has a lot to do with adapting to better serve today’s clients and their challenges. Today’s consumer has evolved and we must also evolve how we influence them. We live in an ‘innovate or die’ world. One with emerging media that demands we continually speak louder and more memorably than ever before.


But it‘s still about making impressions… the lasting, more quantifiable kind that grow market share for our clients.

so, what is

a brand


“To understand this, we must first understand branding…perhaps one of the most misunderstood and incorrectly defined terms in the lexicon of marketing. A proper understanding of what it IS, ironically, needs to begin with what it is NOT.

For starters, branding is NOT simply the use of your logo. While the word branding has its origins in the application of a distinctly shaped, red-hot piece of iron applied to the buttocks of livestock to indicate ownership, its definition there is as short sighted as being too busy driving to stop for gas.

In fact, the concept of what defines a ‘brand’ relative to its many ingredients, might be best illustrated by looking at our portfolio.

As you can see from our portfolio, over the past 35+ years we’ve become much more than simply an ‘Ad Agency’ or a ‘Marketing Firm’. We’ve evolved into a creatively driven, strategic ‘boutique’ that helps businesses and brands ascend, and distance themselves from the pack. The architecture of how this gets done is as vast and varied as the nuances of a client’s specific problem—and it’s tailored TO them. No two clients’ situations are ever the same, so no two solutions can be either. 

In recent years, we’ve seen single-service providers (online logo designers, video producers, etc.) we affectionately refer to as ‘hacks’, push exceptionally low-cost options that seem to treat these branding tools as commodities. They are not. Now, more than ever these tools need to be carefully coordinated and orchestrated within a fast-paced, ever-changing playing field.

That takes a balanced combination of boutique-level services, made-to-order, and game-changing approaches to challenges our clients have today, while planning for future course corrections they don’t even know about yet. Everything is changing…and so must we. 

Calling ourselves ‘A Brand Architecture Boutique’, signals that we are carving out a niche to provide clients the best solutions and service out there. Basically, we’re continuing to ‘practice what we preach’. Imagine that.



so ask yourself…

Is your brand really a brand…or just a name?

Brands all have a variety of attributes—intended and otherwise. They have distinct personalities and structures…ideally as a result of careful planning and nurturing. Some brands also ‘weather the storm’ of market ups and downs better than others. How? Well, similar to a well built home or other physical structure, it has a lot to do with the ‘architecture’ of their design. 

The strongest, most durable brands all have certain things in common. They are, generally, based on a simple, timeless promise…an ideal or core values that never goes ‘out of style.’

One of the best examples of this is shoe giant Nike. Did the brand reach its mythical stature by focusing on its shoe designs, features, or physical characteristics? Not by a long shot. It did so after realizing that the brand was best served not by focusing on what it was MADE OF, but what it STOOD FOR. Nike’s brand is about celebrating great athletes, athleticism, and achievements born of single-minded determination—standing the test of time like few ever have. Why? Because Nike aligned itself with a simple, core value and enduring sentiment embodied in the simple expression ‘Just Do It.’ Simple, elegant, and powerful.


Simple, timeless, and centered around strong, universal values. The best brands share a common architecture.

why? it’s simple

Because as soon as you stop asking questions, you stop finding answers…an unforgivable sin in our business.

So, we continually inquire…What if we do this that? What if we combine this message that visual? What if we offer this incentive that bold, new warranty?  The list is endless, depending on the scenario. The power of asking the right  question’ is where a brand’s key differences and opportunities ‘live’…always. It’s the difference between asking just another question and asking a BETTER question. It’s the difference between standing still  standing OUT. And, it CAN be the difference between simply surviving an economic crisis and THRIVING during it.

It also has to do with examining your business with a 360-degree lens. Does the message your brand portrays stop as soon as the ad schedule does? Is getting customers through your door an end result, or is it the BEGINNING of a journey? What things directly affect someone’s likelihood of being a repeat customer, and are we HIGHLIGHTING them?

But rather than telling you the whole story here, talk to us. Tell us YOUR challenges, YOUR ‘in a perfect world’ business scenario, or YOUR idea to launch a new business. Chances are, somewhere along our 35+ year journey in this business, WE’VE BEEN THERE…
done that.

we believe in branding so much,
we created our own patented process

2200 Broadway, Suite 200, Fort Myers, FL 33901   239.481.5511   Email us

©Copyright 2021 | All rights reserved | Powered by the Brand Architects at Spiro & Associates

2200 Broadway, Suite 200, Fort Myers, FL 33901   239.481.5511   Email us

©Copyright 2021 | All rights reserved | Powered by the Brand Architects at Spiro & Associates


Staff Accountant & Human Resources Officer

Not everyone can balance a checkbook, our misfit marketers, and a rare personality like our Chief Creative Officer’s, but for April, that’s just another day at the office. As a seasoned account-industry representative, she manages accounts payable/receivable for all clients, processes payroll for all employees, Human Resources and Compliance, and even finds time to bust our CCO’s chops about the ongoing LSU — Florida rivalry.

While April hails from Louisiana, she spent a decade in “The Volunteer State,” monitoring cash flow and maintaining books for local, regional, and national companies, such as Paschall Truck Lines and Land Solutions. Before joining Spiro & Associates, she worked as the Office Manager for Land Solutions Company, LLC. There, she led human resources, served as the right-hand man for the COO, and did many other tasks.

Naturally, April attended LSU. From there, she received a personal training degree — naming her a certified personal trainer — from the National Personal Training Institution in Georgia. When April is not in the office, you can find her cheering on her team, boating, paddle boarding, or spending time with her adorable nephews.


President, CEO & Chief Creative Officer

Chris launched his advertising career as an art director 30 years ago and furthered his expertise as a designer and creative director, and then set up this shop as The Spiro Group Inc. in 1989. His experience spans many industries, including hospitality, real estate developments, home building, automotive, marine, law, government, medical, health care and way too many more to name here.

Always civic-minded, Chris is active throughout Southwest Florida, including serving on a number of boards of directors and executive committees. He loves the architectural challenges involved with building or evolving clients’ brands.


Media Director

Don has come full circle back into the media profession that he loves, which actually started out while in high school and followed up in Florida State University, where he graduated with a degree in mass media communications. He’s also a former commercial real estate professional, specializing in retail, negotiating large acquisitions for big investors, locating tenants for shopping centers and the like. And of that wasn’t enough, he also was a financial advisor for several years dealing with private wealth management. Additionally, Don is one of the only guys we know who has worked radio, broadcast TV and cable TV in Southwest Florida in terms of media and sales. With that kind of background, our clients get a lot of insights, media buying and negotiating power that is more like investing, and finding the right media for the client to get the best possible return.


Junior Account Executive and Content Production Specialist

Gabe Miranda-Sousa wears many hats at Spiro & Associates, often being called “utility knife” because he comes in handy for almost anything. As a junior account executive and a content production specialist, Gabe pretty much has his hands in all things Spiro.

During his time in college, he completed an internship in London for a full-service ad firm. He also worked as a worked as a copywriter and creative director for a student-run advertising agency at Boston University. After graduation, Gabe started at Spiro & Associates as an intern in the social media department before being recruited to stay with us full-time.

Born in Lima, Peru, Gabe is fluent in Spanish and intermediate in French. In his free time, he likes to practice his film photography and hang out with his two French bulldogs.


Senior Art Director

For Gail, affectionately called GG, all roads seem to always lead to Spiro & Associates. Sure, she may have taken a six-year hiatus to pursue her own design studio out of Cape Coral, but she’s back and ready to take on more outstanding concepts, filled with depth and imagination.

Gail’s journey to agency life started in Singapore, her native country, which she left for California at the age of 18 — for ambitious reasons, of course. She graduated from the University of San Francisco/Academy of Art College with a Bachelor of Fine Arts in advertising design. This degree opened the door to art director jobs in Southwest Florida like those at WCI Communities and the former AdWorks, Inc.

But it was in 2007 that Gail first graced us with her presence at what was then Spiro & Waites. Ultimately, her ambition inspired her to launch Gohman Design, a boutique shop serving companies of all sizes — even to this day.

Thankfully, though, she returned to good ol’ Spiro & Associates in 2018, transitioning into a Brand Architect™ and continuing to become an integral part of our growing design team.


Senior Art Director

Heather Daugherty, affectionately called “New York Heather” at the Agency, is our creative and spunky Senior Art Director. Born and raised on the West Coast of Florida, Heather attended the University of Tampa where she studied photography and later transferred to the New England School of Art and Design at Suffolk University. After spending 20 years in New York working in the publishing industry for Harper Collins, Penguin, Random House Publishing, and most recently Scholastic Publishing, our resident Parrothead has returned home to Florida.

As an award winning Art Director and Designer, Heather is going to be working with her creative peers to bring the best concepts and designs to our Agency’s clients. Her love of branding and logo development coupled with her incredible graphic design skills makes her an asset to our team.

In addition to being a graphic design maven, Heather is a proud working mom, a design nerd, type geek, and only child. When she’s not surrounded by art at work, she is at home with her husband, an accomplished fine artist himself, her daughter, and two enormous (her words, not ours) cats.


Contracting Software Engineer & Website Developer

Jeffrey is a leader in software engineering with 20 years of experience in the analysis, design, development and implementation of high-performance technology solutions.

He gained all that knowledge working for International Business Machines for 12 years.

Jeffrey holds a Graduate Certificate in Creativity Studies and Change Leadership from Buffalo State University; a Master of Business Administration from Xavier University in Cincinnati; and a Bachelor of Applied Science in Systems Analysis from Miami University in Ohio.

When he’s not toiling away on technology solutions and websites since joining us in 2016, our nerd dad enjoys “kitchen chemistry,” engineering experiments, and building robots with his sons.


Software Engineer & Website Developer

While most of us spent the eighth grade taking the SATs, playing videogames and running around with our friends, little Jesse Robinson was learning how to develop software. And while we spent our last year of high school driving to the mall and thinking about prom, he was preparing for his first software-developing freelance position. Today, the fruits of that labor can be seen on TheMakoGroup.com, WorkforceSolutions.com and WingsNY.com, just to name a few.

After obtaining an associate degree from Nassau Community College, Jesse took a walk on the wild side when he was accepted into South Carolina’s former Iron Yard — a six-month-long cram school where he earned a certificate in Ruby on Rails full-stack software development. This prompted a General Software Engineering position with an advertising and marketing agency on Long Island, New York. He then relocated to Fort Myers, took on a freelance position with Spiro & Associates, proved himself and the rest — as they say — is history.

Today, Jesse continues to create killer websites, enhance search engine optimization, develop apps and execute the e-mail campaigns that everyone knows and loves. But when he’s not working, you’ll find him jamming with his band or playing piano and solo singing during events at Lee Memorial Hospital, Hurricane Charley’s and 88 Keys. Yes, he’s pretty cool in a techie geek, musician-like sort of way!


Public Relations Specialist

Kelly LaMagna brings a professional marketing and communication background, a passion for writing and strong knowledge of the area to Spiro & Associates as the brand architecture boutique’s new Public Relations Specialist.

She is responsible for public relations communications projects for assigned clients, from business meetings to news media pitches, press release development, and dissemination.

LaMagna is a 31-year resident of Cape Coral and a graduate of Mariner High School, Florida SouthWestern State College and Hodges University, receiving a degree in healthcare administration and Cardiopulmonary Sciences.

Inspired by some of the nation’s top minds, Tony Robbins, Robert Kiyosaki, Marshall Sylver and Russ Whitney, she landed key marketing, administration, and event planning positions for area orthopedic and senior living facilities, including Shell Point Retirement Community, as well as other physicians. Those positions allowed her to travel the world and focus on the words delivered by Robbins.

“He taught me to live life to its fullest, to be yourself and fulfill your needs,” LaMagna said.

That fulfilling lifestyle takes her to the water where she enjoys paddleboarding for about five hours each day, mostly along the Calusa Blueway. Those water journeys have taught her to appreciate what is around her, especially the wildlife. “It’s the solitude,” said LaMagna, who keeps a journey of her adventures. “It’s addicting.”

She is excited about her new challenges at Spiro & Associates. “I have always been interested in getting into marketing fulltime,” the Hampton Roads, Va. native said. “The main reason is I want to learn and grow.”

Added Spiro & Associates President and CEO Chris Spiro: “We welcome Kelly to our very talented team. Her experience in this industry and her other life experiences will be an asset not only to our company but also our clients.”


Senior Account Executive

It’s been said — and, around here, proven — that senior account executives save the day by managing new business initiatives, interacting with clients, overseeing operations and more. And with Kendall’s previous manager and administrator experience, as well as take-it-in-stride attitude, she’s pretty much superwoman!

In any Bull Gator’s mind, this heroic persona was formed at the University of Florida where Kendall earned a Bachelor of Science degree in food and resource economics. Not to mention, a concentration on business management and marketing strategies — music to our CEO’s ears.

From there, Kendall worked in health care management for nearly two decades, most recently at Avidity Home Health. But her expertise doesn’t stop at ensuring compliance with state and federal regulations. She also has a diverse background in event planning and contract administration — and that suits us just as well!

When Kendall is not working, she’s tailgating and attending UF football games. Perhaps you’ve seen her cheering on her beloved team — much to our LSU-Tiger-loving bookkeeper’s chagrin.


Social Media Marketing Specialist

Have you ever met someone who is a social media guru by day and a classically trained dancer by night? We have, and her name is Kristin Thomas! This social media marketing specialist significantly adds to our unstoppable digital department with killer content, highly curated Hootsuite scheduling and the very best campaigns this side of the Gulf Coast.

Adding to our list of Midwest-native Brand Architects, Kristin hails from Illinois but launched her academic and professional careers in North Carolina. She attended Appalachian University, while working as a social media manager for a national cleanup/restoration franchise, Servpro.

Kristin then turned things up a notch in 2016 when she moved to Southwest Florida. With a Bachelor of Arts in Communication Studies from Florida Gulf Coast University, she conducted a Golisano Children’s Hospital service-learning project that was ultimately showcased as a community partnership. But before that, she joined the social media team at G-Force Dance Company in Fort Myers where she currently teaches ballet, tap, jazz, hip-hop and contemporary.

When Kristin is not working, you’ll likely find her at the beach or exploring new sites with her sons, Sawyer and Onyx.


Senior Art Director

Mark’s design experience brings creative concepts and ideas to life for our clients’ campaigns — everything from online to print. His career prior to joining Spiro & Associates includes working for clients such as Kraft Foods, Adidas, American Heart Association and the Indiana Pacers, as well as writing and designing publications for major corporations such as Intel. Off duty, he is a zealous traveler, gym rat, runner, trail blazer and cyclist.


Account Executive

Account Executive Tammy Birchfield is a ray of sunshine at Spiro & Associates. As an Account Executive with over 30 years of versatile skills and experience, she is in charge of overseeing the workflow and creative development of projects for her assigned clients.

In addition to her years in customer service and office management, Tammy is a licensed esthetician. Her diverse background in the spa sector, healthcare, real estate, and construction industries makes her a well-rounded and dynamic team member for the Agency.

A self-described gym rat, Tammy loves spending her time working out and paddle-boarding, so don’t mess with her. When Tammy isn’t working out or working hard, she’s spending time with her beautiful grandchild. Also, if you want to know what CMO Chris Spiro was like in the ‘80s, ask Tammy, they go way back!


Creative Direction

Tom is takes the lead in our Creative Department bringing nearly 30 years of strategic and creative experience to the team at Spiro & Associates. A native Wisconsinite, he started his career as a copywriter and account executive, giving him a combination of strategic and creative thinking that is rare among agency creative leaders today. Tom’s category experience is quite varied—including marine products, healthcare, homebuilding/development, retail, financial, automotive, hospitality, tourism, sports management and many others. He has also been involved in planning dozens of large-scale business meetings, trade shows, and other branded events. Understanding how to dovetail these into a brand’s overall marketing efforts, he has successfully themed, written, and produced all aspects of them.

Throughout his career, Tom has earned a reputation as a strong conceptual and strategic thinker and has won dozens of awards for his creative work as a copywriter. Beyond creative discipline, Tom’s background in the business gives him a unique, broad perspective when working to solve clients’ marketing and brand-building challenges. A believer in examining a brand’s challenges from all angles prior to putting any finished ideas on paper, Tom often likens doing anything on a knee jerk to malpractice–and with his Italian last name, legal entanglements are something he tries to avoid.



Tom Hayden worked 41 years as a journalist, serving newspapers and digital sites in Indiana, Pittsburgh and Fort Myers, Fla. He started his career as a reporter with the Muncie (Ind.) Evening Press in 1978, moving to the Marion (Ind.) Chronicle-Tribune as a sports reporter and sports editor from 1981-1992. He moved to Pittsburgh as assistant sports editor and eventually sports editor at the North Hills News Record from 1992-1996. He became sports editor of the Fort Myers News-Press in 1996, holding those responsibilities until 2001 when he became Cape Coral editor of The News-Press. In 2012, he accepted the position as the main editorial writer for The News-Press and remained in that role until March of 2019 when he retired from the newspaper. He was elected to the Cape Coral City Council, representing District 3, in 2020. He and his wife, Joanne, have five children and stepchildren, as well as eight grandchildren. Tom is a graduate of Ball State University in Muncie with a Bachelor of Science degree in journalism.